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Home Case studies Chargeback Mitigation & Automated Evidence Assembly
Use case · E-commerce & Travel · Agentic AI

Win the chargeback you're currently losing to the clock

Celthrac's agentic AI assembles the dispute defense the moment a chargeback alert fires — gathering service logs, contracts, and delivery proof across systems and filing a structured evidence package directly to the gateway.

CRM · HubSpotERP · Oracle NetSuiteRuntime · n8nPattern · Agentic + human-in-the-loop
E-commerce & Travel · agentic
The challenge — E-commerce, Travel & Digital Services

Win the chargeback you're currently losing to the clock

Celthrac's agentic AI assembles the dispute defense the moment a chargeback alert fires — gathering service logs, contracts, and delivery proof across systems and filing a structured evidence package directly to the gateway.

01 · The challenge

What it costs today

Collecting verification data scattered across billing, ERP, and CRM within a strict dispute window is genuinely hard. Teams miss deadlines, file thin evidence, and lose disputes they should have won — bleeding revenue and absorbing chargeback fees on top.

02 · Where legacy breaks

Why rule-based fails

Rule-based tooling has no notion of building a case. It can't autonomously gather the right artifacts from three systems, judge what's relevant to this dispute, and compile them into a coherent, gateway-ready package against a clock.

03 · The AI-First response

What the agent does

On receipt of a chargeback alert webhook, our agent launches retrieval tasks: service confirmation details from NetSuite, historical email exchanges from HubSpot, and the relevant service-contract terms. It compiles a well-structured, chronologically ordered dispute-defense document and uploads the completed proof package directly to the Stripe or Braintree gateway API — protecting the transaction automatically.

Why agentic AI wins

Reasoning, memory and action — not another rule.

Agentic edge

Beats the deadline.Evidence assembly starts the instant the alert fires.

Agentic edge

Knows what's relevant.The agent selects the artifacts that actually support the case.

Agentic edge

Files automatically.A gateway-ready package, submitted without manual assembly.

The business case

What this pattern returns.

You raise your dispute win rate, recover revenue and avoid fees that were previously surrendered by default, and free your operations team from racing the clock on evidence collection. At volume, even a modest lift in win rate is meaningful recovered revenue.

We build the evidence-assembly agent on n8n, suited to Stripe and Braintree integrations, with retrieval logic tuned to your systems and dispute types. AI-First means your defense is built and filed faster than a human team can open the three tabs.

Runtime · n8nGovernance · human-in-the-loopEU data residency · GDPR-nativeAudit trail · ISO 27001-aligned
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One of 15 agentic AI use cases for CRM, ERP & billing.

Every one converts a recurring source of manual labour, revenue leakage or compliance risk into a governed, autonomous workflow.

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