From "the third-floor unit is making a noise" to a validated work order — automatically
Celthrac's agentic AI reads messy tenant complaints and IoT anomalies, deduces the exact asset, checks warranty and parts, and provisions the technician — turning human language into precise industrial action.
From "the third-floor unit is making a noise" to a validated work order — automatically
Celthrac's agentic AI reads messy tenant complaints and IoT anomalies, deduces the exact asset, checks warranty and parts, and provisions the technician — turning human language into precise industrial action.
What it costs today
Translating unstructured human complaints — or uncalibrated IoT anomalies — into SKU-validated field work orders is highly error-prone. Get the asset wrong and you dispatch the wrong part, the wrong technician, and burn a truck roll.
Why rule-based fails
Rule-based systems can route a ticket but can't interpret it. They can't infer the target equipment from a vague description, can't reconcile it against historical repair logs, and can't confirm warranty coverage or parts availability before dispatch.
What the agent does
Our agent parses the unstructured text from inbound Service Cloud tickets, queries historical Infor CloudSuite repair and asset logs to deduce the specific equipment, verifies manufacturer warranty coverage, confirms component availability, and provisions the technician schedule. The work order that lands is precise — right asset, right part, right coverage.
Reasoning, memory and action — not another rule.
Understands plain language.Vague complaints resolve to specific assets.
Validates before dispatch.Warranty and parts are confirmed up front, not on site.
Protects inventory records.Consumption is logged accurately against the right SKU.
What this pattern returns.
You cut wasted truck rolls and mis-dispatches, recover warranty value you were leaving on the table, and improve first-time-fix rates — which is what tenants and asset owners actually judge you on. Accurate inventory consumption also tightens your parts forecasting.
We build the dispatcher as a cognitive agent that aligns human statements with structured industrial data — deployed on the governed runtime your asset-management estate requires. AI-First means the triage judgment is in the workflow, performed consistently every time.
One of 15 agentic AI use cases for CRM, ERP & billing.
Every one converts a recurring source of manual labour, revenue leakage or compliance risk into a governed, autonomous workflow.
From this patternto your platform.
Same approach. Same governance. Your stack next — bring the constraints, leave with the path.